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Last updated: December 2024

Privacy Policy

1

Information We Collect

At The-Grand Hotel, we collect information that you provide directly to us, including:

  • Personal identification information (Name, email address, phone number)
  • Booking and reservation details
  • Payment information
  • Preferences and special requests
  • Communication history with our staff
2

How We Use Your Information

We use the information we collect to:

Process your bookings and reservations
Provide personalized service and accommodations
Communicate with you about your stay
Send promotional offers and updates (with your consent)
Improve our services and guest experience
Comply with legal obligations
3

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service providers who assist in our operations
  • Legal authorities when required by law
  • Third parties with your explicit consent
4

Data Security

Secure Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption, access controls, and regular security assessments.

5

Your Rights

You have the right to:

👁️

Access your personal information

✏️

Correct inaccurate data

🗑️

Request deletion of your data

⚖️

Object to processing of your data

🔄

Withdraw consent at any time

📋

Data portability

6

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

privacy@the-grand.com
+977 (98) 9898-GRAND
Katunje, Bhaktapur
Nepal